Terms & Conditions

Here at WetNose Club Society we love pooches. They are our world. We are so happy you have chosen us. We would like to reassure you, your babe will be in great care.
Some situation here might seem scary but it is necessary to be mentioned. Most of them never happened and we work very hard so they never will.

1. Membership Form –

new clients need to send us a hard copy or electronic version of the membership form if you haven’t done so yet to formally start your membership.

2. Authority –

WNCS may act in the Client’s absence as guardian of their pooch and may perform or take any action which they regard necessary in order to protect and keep in good health the Client’s babe(s).

3. Certifications and professional bodies –

WNCS staff are certified with dog first aid and CPR courses which must be updated every 3 months. – WNCS is fully insured and a member of various professional bodies, having agreed to abide by their codes of conduct. – NARPS – National Association for Pet Sitters and Dog Walkers; PDWA – Professional Dog Walkers Association, PBI – Pet Business Insurance.

4. Medical Requirements –

the Client agrees to ensure that their dog/s will be kept up to date with all vaccinations, de-worming, de-fleaing.
  • 4.1 – the client confirms their dog is castrated / neutered.

5. Temperament Requirements –

the Client has explicitly confirmed that their dog has no record of aggressive or anti-social behaviour and that they have made in the membership form, a full and frank disclosure of any characteristic or trait that might make their dog unsuitable for socialising with other pooches.

6. Bookings –

twenty-four hours notice is needed to book a service;
  • 6.1 — last minute booking (less than 24 hrs notice) depends on availability and is subject to a surcharge.

7. Cancelation Policy –

for boarding bookings, where thirty days or more notice is provided there is no charge. Where less than thirty days notice but more than seven days notice is given, 50% of the fee is chargeable to cover the loss of business. Where less than seven days’ notice is provided 100% of the fee is chargeable on the same basis.
  • 7.1 – cancellation notification is required at least twenty-four hours prior to service for walks and day care. Notification less than twenty-four hours will incur a full charge for services. Furthermore, if we arrive at the client’s home and their pooch is not available or if we are unable to gain access to the property during a scheduled collection, the client will be fully charged. Likewise, if the client does not wish for WNCS to have a key and are not available in the agreed time for drop off, an uplift in the price to a boarding fee will occur.

8. Transportation –

our vehicles are adapted to offer security and comfort to babes in transit. The client’s pooch may be transported with other dogs in a WNCS vehicle. WNCS guarantees to use a secure, dog dedicated vehicle, fully insured for business use. In the unlikely event of a motor vehicle accident however, the client agrees that WNCS cannot be held liable for death or injury to their pooch.

9. Collection and Return –

we offer a taxi service for pick-up and drop-off on Mondays to Fridays. An estimated time for both will be given and depends on the day, route and locations. We can’t guarantee a specific time as we plan routes to minimise travel time for the babes’ sake plus to save on mileage for the electric vehicle as it has a limited range. The general collection and drop off time for the core area is 8/9:30 and 15:30/17:00 however depending on your postcode, this can vary. The estimate above can however change according to extreme traffic and diversions/road works. Our driver will wait for a maximum of 5 minutes. There is no guarantee of being able to return later in the route either.
  • 9.1 – the day rate will be charged when a babe misses the collection time (see above) for ANY reason and 24hrs notice is not given.
  • 9.2 – the keys held by WNCS are fully covered with a highly regarded pet business insurance provider (Pet Business Insurance). We are extremely careful with our clients’ keys. However, in case of theft or loss, a replacement for the client’s lock and keys will be arranged with the insurance company.
  • 9.3 – the keys will never carry client’s address or alarm code. Each key will have a tag with the name of your babe and WNCS’s phone number
  • – If the client does not wish for WNCS to have a key, the client takes full responsibility to be at home during collections and drop-off (AM & PM). Unfortunately we are not able to wait or to agree on a specific time as for the reasons above.
  • – If the client is not home and we do not have a key, the babe will travel back to the Day Care Hotel where (s)he will spend the night and be dropped next day in the morning or afternoon according to their Day Care schedule. An overnight charge will be added in this case.
  • – Where we do hold keys, in cases where the client gets locked out of their property and wishes access to the keys we hold, we can’t guarantee we will be able to help; it will depend on the location we are in at the moment, time and availability. We will try our best to help out though, as we have done many times in the past.
  • – The above may sound harsh but for the vast majority of our clients this works smoothly all the time. We have to impose these rules though to offer the best for our pooches. Continued failure may result in termination of membership.
  • 9.4 – it is the pawrent’s responsibility to have their babe(s) ready in the time slot provided. The babe needs to be fed and to have used the toilet before the pick-up slot. It is very important that the pick up process is carried out as quickly as it can be to reduce journey time for all the babes.
  • 9.5 – We do not offer a service to receive clients bringing or collecting their babes from the Day Care Centre.

10. Feeding –

it takes time away from carrying out the activities at the Day Care to feed the pooches who come with a lunch box. Unless for the reasons listed below, please avoid sending a doggie bag so we have more time to spend with them doing activities in the classes. Feeding breakfast or lunch at the Day Care Centre is available only for the following cases:
  • – puppies having 3 meals a day
  • – Car sickness issues
  • – Recovering from illness and need extra food
The babes who are having meal at the centre will be supervised while eating, then rested after eating due to risk of bloat. Babes are provided with fresh water after food. 10.1 – if your babe didn’t want to eat in the morning, its probably fine if they skip a meal. Please be assured they will have treats during the games, puzzles and training so they won’t be fasting until dinner. We also offer them vegetables as snacks daily (carrots and courgettes are the most popular). Conversely, if you prefer your babe not to have treats, e.g., for weight management issues, please let us know. If your babe has an allergy issue, please let us know and if they can’t have the vegetables we offer, please send their own treats.

11. Use of Media –

the client gives express permission for WNCS to use photos of their pooch on the WNCS social media pages including but not limited to Facebook, Instagram and the WNCS website, as well as within other printed or digital marketing material.

12. Accidents and Injuries –

although we have a space safe for your babe to play incidents can happen. The risks are minimum and we are glad to say we have very low record of accidents or injuries under our watch. We are constantly improving our facilities and training staff to prevent the risk of incidents and we work hard so nothing will ever happen to your babe under our care. However if an incident happens, our Pet Business Insurance covers legal liability for loss of or injury to animals that are in our care or custody.
  • 12.1 – the insurance won’t be activated in cases of non-fault injuries by us. Example: incidents when playing or if a fight happens, running, jumping or doing any regular activity at the day care.

13. Cleaning and Disinfecting Procedures –

we use a professional pet detergent daily to clean and disinfect the toilet and weekly all around the centre. This product is the same as used in kennels and veterinary clinics; it effectively destroys a broad spectrum of bacteria, fungi and viruses at source.

14. Diseases or Illnesses –

if your babe is showing signs of illness, do not send them to Day Care until (s)he is feeling fit again or until you have the all clear from the vet. Your babe should stay at home to avoid spreading of viruses, parasites or any similar contagious diseases. This will help prevent other babes from becoming infected and creating a local pooch epidemic.

15. Escape –

we have a security protocol regarding the gates and doors at the centre to secure your babe safely inside the centre; our centre is securely fenced and gated all around. If somehow, a babe is able to leave the centre (not that they normally want to), we have a rescue protocol. This involves securing the other babes under the care of a member of staff while as many people from the team as possible join the rescue operation. Police and local neighbourhood groups and dog lost groups are also activated. The pawrents will be informed if the babe is not returned within three hours of searching operation.

16. Location of the Day Care Centre –

the address of our centre is not public to maintain the safety of our babes and staff. The centre is secured with 24/7 cameras and we pride ourselves on the security of our babes. Only members will have access to the address in case of an event for instance. The address should be kept in total confidentiality.

17. Visits to the Day Care Centre –

if you would like to see how your babe does when at the day care, we offer a virtual tour over a video call during the week for new members. On the video call we will give a complete tour. What we also find works really well is a video call during babe’s trial day, then you can see how they are interacting and getting on (the video call is particularly good as babe’s behaviour won’t be influenced by their pawrent’s presence). Existing clients are also welcome to book the virtual tour. Limit of one virtual tour per pawrent. Apart from the virtual tour, clients can visit the centre for special celebrations or open days which will be announced on social media and email.

18. Daily Updates –

messages, photos and videos shouldn’t be expected every time your babe is at the centre. We would like the pawrents to assume that their babe took part in the activities well, or as usual. In case of a new adverse behaviour or if a significant situation occurs, updates will be provided either via text message or Report Card. We are working on adding online live cameras as a service for the pawrents to have access to. This will be announced as soon as we manage to set up everything around the centre.

19. Boarding –

only active members can book holidays at WNCS. To do so, please send an email to contact@wetnoseclubsociety.com . We won’t take reservations via message or over the phone.
  • 19.1 – bookings should be made as soon as possible as we have a limited capacity.
  • 19.2 – When a boarding service is booked and the client comes back earlier, the original booking will be invoiced for loss of business.
  • 19.3 – a booking for boarding services will be confirmed upon receiving the full amount in advance.

20. Costs Responsibility –

the Client will take responsibility for any costs which may be incurred, either veterinary or other, as a result of any damage, accident, or sickness in respect of their pooch and will pay any such costs or expenses on demand.

21. Payments –

invoice of services is monthly on the last day of each month. Full payment for services, which will be agreed at the time of booking, is to be made within seven days of receipt of the invoice.
  • 21.1 – The preferred method of payment is direct debit. Bank transfer or cash is also accepted.
  • 21.2 – Regular clients will be billed via a monthly direct debit for services rendered and will receive an invoice via email every last day of each month. For clients who opt to pay by bank transfer, details of how to pay can be found in the monthly invoicing email.
  • 21.3 – Missed payments – Any outstanding payments balance will be carried forward and re-sent together within the next month’s invoice. If three invoices are outstanding, payment before further services will be required. WNCS reserves the right to terminate services or suspend if overdue balances persist over a period of time which may be less than three months.
  • 21.4 – If the Client fails to make any payment due under the Contract by the due date for payment, then the Client shall pay interest on the overdue amount at the rate of 5% per cent per annum.

22. Complaints –

we are always welcoming feedback. Please send an email to contact@wetnoseclubsociety.com if you have something to say or bark. By a) enrolling a dog with or b) permitting a pooch to attend or c) accepting the Services of WetNose Club Society (WNCS) and its staff, the Client is deemed to have accepted these Terms and Conditions. Should the Client’s pooch be deemed to be unsuitable by WNCS, WNCS reserves the right to cancel the booking indefinitely, with immediate effect. Any prepaid fees will be refunded. For more details and full Terms and Conditions, please go to our website www.WetNoseClubSociety.com If you have any concerns, we would be happy to discuss these with you over a cup of tea and a dog biscuit. Please email contact@wetnoseclubsociety.com.

WNCS reserves the right to change these Terms & Conditions from time to time at its sole discretion.Thank you very much for trusting your babe with us.

Warmest woofs
WetNose Club Society team.

contact@​wetnoseclubsociety.com

074-8877-6606

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